Refund policy
Last updated: 5 May 2026
Because our lemons are fresh and perishable, we don’t accept returns for change of mind.
However, we stand behind the quality of what we send.
If something isn’t right
If your order arrives:
- Damaged
- Incorrect
- Not up to standard
Please contact us within 48 hours of delivery.
📧 juicylemonsmatamata@gmail.com
Include:
- Your order number
- A brief description
- Photos (if applicable)
Our approach
We’re a small, family-run business, and we genuinely care about your experience.
If something has gone wrong, we will:
- Replace your order, or
- Offer a refund or store credit
depending on the situation.
Natural Variations
Because our lemons are grown naturally:
- Size, colour and shape may vary
- Minor marks on skin can occur
These do not affect quality or freshness and are part of real, seasonal produce.
Non-returnable items
We do not accept returns for:
- Change of mind
- Incorrect address provided
- Orders left unattended after delivery
Need help?
We’re always here to help.